FAQ

Frequently Asked Questions

Find answers to common questions about ChelHead, our EASHL statistics platform, data collection methods, and platform features.

What is ChelHead?

ChelHead is a statistics site for NHL 27 EASHL (EA Sports Hockey League). It shows club and player stats, match history, EA's club leaderboards, and a free agency board where players and clubs can find each other.

On top of EA's numbers it adds its own metrics, Deserve to Win (DTW) and Player Score, along with per-position breakdowns, match pages, club comparisons, and a Discord bot for community servers.

How is data collected?

ChelHead reads publicly available Pro Clubs statistics and presents them in searchable views for clubs and players. Raw counts are shown as EA reports them. A few percentages that EA sums incorrectly are recalculated from the raw counts, and ChelHead's own metrics, such as DTW and Player Score, are labelled as ours.

Most changes appear within an hour, often sooner; it can take longer when EA is busy or slow.

We can only display statistics that are available from public game statistics sources. If certain statistics are not available, we cannot display them on our platform.

How often the numbers update, what the source leaves out and which percentages we recalculate are explained on the methodology page.

How accurate is the data?

ChelHead shows EA's raw counts as EA reports them. A few percentages that EA sums incorrectly across players are recalculated from the raw counts, and metrics ChelHead computes itself, such as DTW and Player Score, are labelled as ChelHead metrics.

However, there may be occasional discrepancies due to:

  • Data response delays or temporary unavailability
  • Data synchronization timing between EA's servers and our platform
  • Edge cases in data formatting or interpretation

If you notice any discrepancies between ChelHead and the game, please contact support at support@chelhead.com and we'll investigate promptly. In most cases, discrepancies resolve themselves once EA's data updates.

What is Deserve to Win (DTW)?

Deserve to Win (DTW) estimates the chance of winning from shots, possession, puck play, and discipline. A 69% DTW means roughly 69 wins per 100 comparable performances; 50% means even.

DTW uses aggregate match stats, not the final score or shot-by-shot chance quality. A team can have a high DTW and still lose because finishing and goaltending outcomes vary. The estimate is intended for completed games, not as a pregame forecast.

This metric is particularly useful for understanding team performance trends over time, as it can reveal whether a team is consistently playing better or worse than their win-loss record suggests.

How accurate the model is on games it never saw, and its limits, are explained on the methodology page.

How do I use the platform?

Getting started with ChelHead is simple. Most features are available without creating an account, though accounts provide additional functionality like saving favorite clubs and players.

Searching for Clubs: Use the search functionality to find clubs by name. You can view detailed statistics, match history, player rosters, and performance trends. Club pages include rankings, win percentages, goal differentials, and advanced metrics.

Searching for Players: Search for players by gamertag or player ID. Player pages show comprehensive statistics including goals, assists, points, plus/minus, shots, hits, and position-specific metrics. You can also view performance trends and compare players side-by-side.

Free Agency: Create a profile as a player or club to take part in free agency. Mark when you are available, browse the listings, and send messages to potential teammates or clubs.

Comparisons: Use the comparison tool to evaluate players or clubs side-by-side. This is helpful for evaluating potential roster additions or understanding how your team stacks up against competitors.

How does the free agency system work?

ChelHead's free agency board lists players looking for a club and clubs looking for players.

For Players: Create a player profile with your preferred position and mark yourself available. Browse clubs that are recruiting, send messages to the ones that interest you, and respond to clubs that reach out.

For Clubs: Create a club profile, mark the club as recruiting, and list the positions you want to fill. Browse available players and send messages to potential recruits.

Listings can be filtered by position, availability, and game type. All communication happens through the platform, maintaining privacy until you're ready to share contact information.

How do I use the Discord bot?

ChelHead offers a Discord bot that brings EASHL statistics directly into your Discord server. The bot provides instant access to club stats, player information, match results, and leaderboards via slash commands.

Setting Up: Visit the Discord Bot page on ChelHead to add the bot to your server. You'll need appropriate permissions to invite bots. Once added, the bot responds to slash commands in your server.

Available Commands: The bot supports commands like /clubstats to view club statistics, /player to look up player information, /matches to view recent match results, and /leaderboards to see top clubs. Set default clubs or players for quicker access. The Discord Bot page lists every command.

New bot subscriptions are paused for now.

What features require an account?

Many ChelHead features are available without creating an account, including searching for clubs and players, viewing statistics, and browsing leaderboards. However, accounts unlock additional functionality:

  • Save favorite clubs and players for quick access
  • Participate in the free agency system as a player or club
  • Send and receive messages through the free agency platform
  • Set preferences and manage your free agency profile
  • Access account settings and preferences
  • Link Discord bot subscriptions

Creating an account is free and takes just a few minutes. You can sign up using email or various social authentication methods. Account data is protected according to our Privacy Policy.

How often is data updated?

Most changes appear within an hour, often sooner; it can take longer when EA is busy or slow.

Club rankings and leaderboards come from EA's own rankings, so they change when EA updates them. Player statistics update as new games are played and recorded in EA's system. Match history is added as matches are completed and processed.

If you notice that statistics appear outdated, it may be due to EA's data processing delays or temporary unavailability. In most cases, data will update automatically once EA's systems process the latest match results.

What platforms are supported?

ChelHead tracks NHL 27 EASHL on current-generation consoles only:

  • PlayStation 5
  • Xbox Series X|S

PS4, Xbox One and PC are not supported. EA dropped last-generation platforms for NHL 27 and no longer makes their data available, and NHL 27 EASHL has no PC release.

Current-gen consoles are searched together as a single cross-play pool, so there is no platform to choose and no platform filter to apply. Results already cover both PlayStation 5 and Xbox Series X|S.

I'm experiencing technical issues. What should I do?

If you're experiencing technical issues with ChelHead, try the following troubleshooting steps:

  • Refresh the page and try again
  • Clear your browser cache and cookies
  • Try a different browser or device
  • Check if the issue is specific to a particular feature or page
  • Verify your internet connection is stable

If the issue persists, please contact our support team at support@chelhead.com with details about:

  • What you were trying to do when the issue occurred
  • What error messages (if any) you saw
  • Your browser and device information
  • Steps to reproduce the issue

Our support team typically responds within 24-48 hours and will work with you to resolve the issue.

What information does ChelHead collect?

ChelHead collects minimal information necessary to provide our services. We gather EASHL statistics from EA Sports data sources, which are displayed on our platform. These statistics are public data available through EA's systems.

For users who create accounts, we collect:

  • Email address (for account management and communication)
  • Account preferences and settings
  • Saved favorites (clubs and players you've bookmarked)
  • Free agency profile information (if you participate)
  • Usage data for analytics and platform improvement

We do not share user data with third parties except as necessary to provide our services. All data is protected according to our Privacy Policy.

You can change some of it yourself, such as your saved favorites. To delete your account, or to get a copy of or correct the data we hold, email support@chelhead.com from your account's address so we can confirm the request is yours.

Can I request new features?

Yes. We welcome feature requests and feedback from the community.

To submit a feature request, send an email to support@chelhead.com with "Feature Request" in the subject line. Include:

  • A description of the feature you'd like to see
  • How it would benefit users
  • Any specific use cases or examples

While we can't implement every request, we review all suggestions and prioritize features that would benefit the most users. We also maintain a changelog showing recent updates and improvements to the platform.