ChelHead Support

Email support@chelhead.com. We typically respond within 24-48 hours. Bug reports, data questions, account requests and feature ideas all go to the same address.

Many questions are already answered in the FAQ, and the Methodology page explains where every number comes from and what EA does not send.

ChelHead shows EA's EASHL data as EA serves it. Before reporting a number:

• Give it time. Updates can take an hour or more to show, and longer when EA itself is slow to update.
• Check the Methodology page for known EA gaps. Private and older games are missing some fields, and EA reports some percentages in ways we recalculate.

If it is still wrong, email us with:

• The link to the ChelHead page
• The number that looks wrong, and what you expected
• Where you saw the expected value, ideally an in-game screenshot
• Your gamertag or club name

We can fix anything ChelHead calculates or labels itself: derived metrics such as DTW, insights and comparisons, which club a player is shown with, how a player or club is linked, and free agency listings.

We cannot change EA's own records, game results or season totals. If a number is wrong in EA's data, it is wrong in the game too, and only EA can correct it.

To change your account email, delete your account, or get a copy of the personal data we hold, email us from the address on your account so we can confirm the request is yours. The Privacy Policy describes what we store and how long we keep it.

Something not working? Please include:

• What happened, and what you expected
• Steps to reproduce it
• Browser and device
• Screenshots if you have them